CL-2021-23: "A Closer Look" at Enhancing Systems and Processes to Better Serve Taxpayers

22 Jul 2021 2:41 PM | Anonymous

Today, the IRS published the latest executive column “A Closer Look,” which features Harrison Smith and Justin Abold-LaBreche, co-directors, IRS Enterprise Digitalization & Case Management, discussing how they are trying to improve the taxpayer experience by modernizing and consolidating business processes and policies. “We both feel strongly that when IRS employees can rapidly resolve taxpayer issues in a simplified digital environment, we can dramatically improve the taxpayer experience,” said Smith and Abold-LaBreche. Read more here. Read the Spanish version here.

A Closer Look” is a column from IRS executives that covers a variety of timely issues of interest to taxpayers and the tax community. It also provides a detailed look at key issues affecting everything from IRS operations and employees to issues involving taxpayers and tax professionals.

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