One year into its modernization efforts under the Inflation Reduction Act, the IRS has made significant progress toward its goals of delivering world-class service, upgrading its technology and ensuring high-income taxpayers, large corporations and complex partnerships pay taxes owed. As the IRS marks this one-year anniversary, it announces two new milestones as part of its Paperless Processing Initiative:
- Scanning 225 times more forms than in 2022 and
- Enabling taxpayers to reply to an additional 51 forms and letters online.
Also, the IRS has met its targets to further improve its customer callback option, so taxpayers do not need to wait on hold during periods of high call volume. The customer callback option will now be available for up to 95% of callers seeking live assistance. Visit IRS.gov to learn about other efforts underway, such as expanded in-person service to reach rural, underserved taxpayers; new ways for taxpayers to respond to notices and file online; new offering of voice and chatbots to improve taxpayer experience; and more.
